Troubleshooting Common Issues with MYOB

Jul 7, 2024

Two colleagues appear to be stressed while working in an office. The person on the left, dressed in a plaid shirt, is sitting and holds their head while looking at a laptop. The person on the right, dressed in a white hoodie, is standing and also holding their head while looking at a computer monitor. Office supplies, including headphones, sticky notes, and a green apple, are scattered on the desk.

MYOB, or ‘Mind Your Own Business’, has become a popular accounting software and online services platform used by businesses all around Australia. It is cost-effective and user-friendly, but like any software, there may be times when things don’t work as they should. Here, we will look at some of the most common issues reported with MYOB and what you can do to troubleshoot or fix them. 

Issues Logging In

One of the more common problems reported with MYOB is difficulty signing in. This could be due to forgetting your credentials or having your password denied. If this happens to you, there are a few steps you can take:

  1. Check Your Details: First, double-check your user ID and password. Make sure you have entered them correctly. 
  1. Reset Your Password: If you are sure you have entered your details correctly, you can choose to reset your password. Use the ‘Forgot Password’ feature to generate a new one. 
  1. Contact Support: If you still can’t log in, contact MYOB customer support. They may be able to offer further assistance. 

Issues When Updating

At times, you may experience issues when you try to update your MYOB software. This could be due to a corrupted file, an incorrectly installed update or compatibility with other programs. The following steps should help you work out the issue and resolve the problem:

  1. Download the Update Again: If the update doesn’t install, try downloading it again. This may help you work out what the problem is, and if it is a corrupted file, you should be able to resolve it with a new one. 
  1. Back-Up Your System: Before updating, back up your existing system. This is a good habit to get into, as it allows you to roll back to the previous version of the software if something goes wrong with the update. 
  1. Disable or Uninstall Your Third-Party Software: If you have any non-MYOB software installed, try disabling or uninstalling it before running the update. This may fix any compatibility issues. 

Issues When Uninstalling

Sometimes you need to uninstall your MYOB software. This could be due to compatibility issues, or you may just not be using it anymore. Uninstalling MYOB requires a few steps:

  1. Backup Your MYOB Data: Before attempting to uninstall the software, you should back up your MYOB data. This includes any personal information, accounts, settings and preferences that you may want to keep. 
  1. Delete the MYOB Files and Folders: Go to the Control Panel and look under ‘Programs and Features’. Find the MYOB folder and delete it. This will remove all of the software’s files and folders. 
  1. Clean Up Your System: To finish uninstalling MYOB, use a registry cleaner to clean up your system. This will remove any residual entries from the MYOB software. 

MYOB is an invaluable tool for business owners in Australia, but like all software, it can occasionally run into problems. If you need help with any MYOB issues, contact Perth Mobile Tax. We are an experienced team of MYOB experts who can help you troubleshoot any issue you might have, no matter how small or big it is.

Related posts: